Refund & Cancellation Policy

This Refund & Cancellation Policy applies to any paid TasticOz membership purchased through the TasticOz website or other TasticOz-operated purchase channels.

It should be read together with our Terms of Use and Privacy Policy.

1. Membership Plans

Paid membership sales are currently paused. When sales are open, the following paid membership options apply:

• Monthly Membership — A$4.99 per month
• Annual Membership — A$39.99 per year

Prices are in Australian dollars (AUD) unless otherwise clearly stated at checkout.

The total amount payable, billing frequency and any applicable taxes or charges will be displayed before you complete your purchase.

Promotional, introductory or discounted pricing may occasionally be offered. Any specific conditions applying to those offers will be displayed before purchase.

2. Automatic Renewal

Paid memberships are recurring subscriptions unless otherwise clearly stated at checkout.

A Monthly Membership automatically renews each month at the applicable monthly subscription price until cancelled.

An Annual Membership automatically renews each year at the applicable annual subscription price until cancelled.

By purchasing a recurring membership, you authorise the applicable payment provider to charge the subscription price at each renewal until you cancel the subscription.

The applicable price, billing period and automatic-renewal terms will be displayed before you complete your purchase.

3. Cancelling Your Membership

You may cancel your recurring TasticOz membership at any time using the subscription-management or cancellation method made available with your membership.

You should cancel before your next renewal date if you do not want to be charged for the next billing period.

Cancellation stops future automatic renewal charges.

Unless otherwise stated or required by applicable law, cancelling your membership does not immediately remove paid access. You will normally continue to have access to paid membership features until the end of the billing period you have already paid for.

After that period ends, your account may revert to the free TasticOz membership or free service level then available.

Cancelling a paid membership does not automatically delete your TasticOz account. Account deletion is a separate action.

4. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of your order date (including the date of a renewal charge).

Refunds for paid purchases are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net or contact us at support@tasticoz.com.

When a refund is issued, paid membership access for the refunded period ends.

This guarantee is in addition to, and does not limit, any rights you have under the Australian Consumer Law or other applicable law.

5. Problems With the Service

If you experience a significant problem with your paid TasticOz membership, please contact us at support@tasticoz.com and provide enough information for us to investigate the issue.

Where appropriate, we may attempt to correct the problem within a reasonable time.

Nothing in this Policy excludes, restricts or modifies consumer guarantees, rights or remedies that cannot lawfully be excluded, restricted or modified.

Where the Australian Consumer Law applies and the Service fails to comply with an applicable consumer guarantee, you may be entitled to a remedy depending on the circumstances, including having the problem corrected, cancelling the affected service, receiving a refund for an unused portion, or other remedies available under applicable law.

6. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in this Policy or our Terms of Use is intended to remove or limit those rights.

In particular, where a service has a major failure, Australian Consumer Law may provide rights including cancellation of the service contract and a refund for the unused portion of the service or compensation for its reduced value.

Other remedies may apply depending on the circumstances.

7. Renewal Charges

You can cancel your subscription at any time before its next renewal to avoid future charges.

If you were charged for a renewal you did not want, you can request a refund of that renewal charge within 30 days under our money-back guarantee.

If you believe a renewal charge was made incorrectly, please contact us promptly so that we can investigate it.

8. Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same subscription period, charged an incorrect amount, or charged after a cancellation should have taken effect, please contact us promptly.

We will investigate the transaction and, where a billing error has occurred, arrange an appropriate correction or refund.

9. Payment Provider

When paid sales are open, our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all paid orders, including any past orders. Paddle provides all customer service inquiries and handles returns.

Paddle processes payment information, applicable transaction taxes and subscription billing under its Buyer Terms and Refund Policy (paddle.com/legal/refund-policy).

TasticOz does not store your complete payment card details.

Depending on the payment method and transaction, a refund may be processed through the original payment provider and returned to the original payment method.

Processing times after a refund is approved may depend on the payment provider, bank, card issuer and payment method.

10. Price Changes

TasticOz may change membership prices from time to time.

A price change will not retrospectively change the price of a billing period that has already been paid for.

Where a price change affects the renewal price of an existing recurring subscription, we will take reasonable steps to provide appropriate notice before the new price applies.

You may cancel your subscription before the relevant renewal if you do not wish to continue at the new price.

Any price change will be subject to applicable law.

11. Membership Feature Changes

TasticOz may develop, add, modify or discontinue features as the Service evolves.

We will not rely on this provision to remove mandatory consumer rights.

Where a material change substantially affects the value of an existing paid membership, we will take reasonable steps to provide appropriate notice and any remedy required by applicable law.

12. Purchases Through App Stores or Other Platforms

If TasticOz memberships are later sold through the Apple App Store, Google Play or another third-party platform, cancellation and refund procedures for those purchases may be administered by that platform and may be subject to its applicable terms and policies.

The purchase channel used for your subscription will determine the applicable cancellation and payment-management process.

Nothing in a third-party platform policy removes consumer rights that apply under mandatory law.

13. How to Request Help or a Refund

To request a refund, visit paddle.net (look up your order using the email used at checkout) or contact TasticOz at support@tasticoz.com.

Please include enough information for us to identify the relevant subscription or transaction, but do not send complete payment card numbers or other sensitive payment credentials by email.

We may request additional information where reasonably necessary to verify the account or transaction.

14. Changes to This Policy

We may update this Policy to reflect changes to our membership service, payment systems or applicable requirements.

The current effective date, last updated date and version number will be displayed at the top of this Policy.

Where a material change affects an existing paid subscription, we will take reasonable steps to provide appropriate notice where required.